Supervisor, Hospital Patient Financial Services (Onsite, Hybrid, Remote)

At NorthBay Health, the Patient Financial Services Supervisor, is responsible for supervision the timely and accurate billing, follow-up and collection of ambulatory patient accounts.  The supervisor is responsible to monitor and process accounts for all services and specialties offered within the NorthBay Ambulatory practices using standard billing practices along with NorthBay prescribed billing practices and regulatory requirements. Under the direction of the Manager, acts as liaison to the hospital specialty departments. Responsible for evaluation, suggestion and recommendation of policies and procedures. Supervisory responsibilities include training, business office operations, fiscal accountability, staffing, personnel management, and staff development. Assures compliance of regulatory requirements, facilitates communications, and provides effective leadership within department. Coordinates and assists the management team for Patient Financial Services.

Education:  Associate’s degree preferred or equivalent combination of education and/or 5 years of relevant experience.

Licensure / Certification: All new hires will be required to complete the HFMA Certified Revenue Cycle Representative (CRCR) training course within the first nine (9) months of employment. Membership, training, and certification costs will be sponsored by the employer.

Experience 

• Minimum 2 years in a lead or supervisory role.
• 5 years of experience in professional and/or hospital billing, including in-depth knowledge of CPT, ICD, and HCPCS coding.
• Strong understanding of payer contracts, payment structures, and federal/state regulations.
• Proficiency with compliance laws and collection laws.
• Proven proficiency in Accounts Receivable (AR) management.

Skills & Competencies

• Excellent oral and written communication skills.
• Proficient in PC applications and Microsoft Office Suite, specifically Excel.
• Strong analytical skills with exceptional attention to detail.
• Skilled in training and providing education to staff.
• Strong organizational skills and ability to prioritize tasks effectively.

Interpersonal Skills

• Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. 
• Ability to prioritize tasks and communicate delays effectively.
• Strong interpersonal communication skills across all organizational levels.

• Ability to supervise a team with professionalism, inclusion, and effective communication.

Compensation: $36.00 to $43.76 per hour based on years of experience doing the duties of the role. Max rate listed is commensurate of 20+ years of experience.

Work Location Requirement:
This position may be performed onsite or remotely; however, onsite work is preferred based on business needs.  Preference will be given to qualified candidates who are able to work onsite and are located within a reasonable commuting distance.

Remote Work Eligibility:
This position is open to candidates located within the continental United States. Due to state-specific employment requirements and workers’ compensation regulations, we are unable to support remote work arrangements in the following locations: Washington, Ohio, Wyoming, North Dakota, Puerto Rico, and the U.S. Virgin Islands.

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

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