Supervisor, Hospital Patient Financial Services (On-Site, Hybrid, Remote)

At NorthBay Health, the Patient Financial Services Supervisor, is responsible for supervision the timely and accurate billing, follow-up and collection of ambulatory patient accounts.  The supervisor is responsible to monitor and process accounts for all services and specialties offered within the NorthBay Ambulatory practices using standard billing practices along with NorthBay prescribed billing practices and regulatory requirements. Under the direction of the Manager, acts as liaison to the hospital specialty departments. Responsible for evaluation, suggestion and recommendation of policies and procedures. Supervisory responsibilities include training, business office operations, fiscal accountability, staffing, personnel management, and staff development. Assures compliance of regulatory requirements, facilitates communications, and provides effective leadership within department. Coordinates and assists the management team for Patient Financial Services.

Education:  Associate’s degree preferred or equivalent combination of education and/or 5 years of relevant experience.

Licensure / Certification: All new hires will be required to complete the HFMA Certified Revenue Cycle Representative (CRCR) training course within the first nine (9) months of employment. Membership, training, and certification costs will be sponsored by the employer.

Experience 

• Minimum 2 years in a lead or supervisory role.
• 5 years of experience in professional and/or hospital billing, including in-depth knowledge of CPT, ICD, and HCPCS coding.
• Strong understanding of payer contracts, payment structures, and federal/state regulations.
• Proficiency with compliance laws and collection laws.
• Proven proficiency in Accounts Receivable (AR) management.

Skills & Competencies

• Excellent oral and written communication skills.
• Proficient in PC applications and Microsoft Office Suite, specifically Excel.
• Strong analytical skills with exceptional attention to detail.
• Skilled in training and providing education to staff.
• Strong organizational skills and ability to prioritize tasks effectively.

Interpersonal Skills

• Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. 
• Ability to prioritize tasks and communicate delays effectively.
• Strong interpersonal communication skills across all organizational levels.

• Ability to supervise a team with professionalism, inclusion, and effective communication.

Compensation: $36.00 to $43.76 per hour based on years of experience doing the duties of the role. Max rate listed is commensurate of 20+ years of experience 

Remote Work Eligibility:
This position is open to candidates located within the continental United States. Due to state-specific employment requirements and workers’ compensation regulations, we are unable to support remote work arrangements in the following locations: Washington, Ohio, Wyoming, North Dakota, Puerto Rico, and the U.S. Virgin Islands.

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. 

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. 

This is an exciting time to join NorthBay Health.

As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region.

NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years.

As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and community please visit