Ambulatory Clinical Adoption Strategist in Fairfield, CA at Northbay Healthcare

Date Posted: 5/5/2021

Job Snapshot

  • Employee Type:
  • Location:
    4500 Business Center Drive
    Fairfield, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Ambulatory Clinical Adoption Strategist

Full Time, FTE: 1; 
Administration Center
Fairfield, CA

Job Summary:

At NorthBay Healthcare the Ambulatory Clinical Adoption Strategist provides clinical adoption support through collaboration, learning and performance support for providers in the ambulatory practices.  Consults with ambulatory provider leadership and others on education projects related to new information management technology, orientation, continuing medical education, evidence-based standards, performance improvement initiatives, patient safety activities, and accreditation and/or regulatory requirements. Collaborates with subject matter experts to develop and deliver effective training to physicians consistent with business objectives and ensuring optimal and most efficient use of the EHR and other IT assets.  Supports department-based trainers and other resource staff such as IT Analysts, including coaching and mentorship to those in training roles.  Provides direct instruction and leadership to clinical leadership and physicians related to new programs, objectives, projects, as assigned.  Works with team members to build an education infrastructure and supporting processes for organizational learning and performance.  Responsibilities include physician electronic health record curricular development and training, orientation, and support of directed educational projects.  Works collaboratively with physician leadership, IT and others to provide integrated and coordinated learning projects in support of the organization’s vision, mission, and goals.


1. Education:
• Bachelor’s Degree required preferably in, healthcare, education, information technology (IT), or Human Resources (HR).  Master’s degree preferred.
• College level coursework in adult learning, instructional design, group process, organization development, LEAN methodologies, workflow assessments strongly preferred.  Current national certification in related area preferred.

2. Experience:
• Three years IT, clinical, education and/or process improvement experience required.  Hiring manager exercises discretion in assessing past work experience against specific demands of this position for the experience requirement. 
• Two years of experience working directly with clinical staff and physicians required.
• Knowledge of medical terminology and patient care workflows required.
• Experience in healthcare organizations, knowledge of accreditation standards strongly preferred.
• Experience with build, implementation, and/or support of clinical information systems, specifically Cerner, strongly preferred.

3. Skills:
• Excellent classroom and one-on-one training skills required.
• Instructional design skills preferred.
• Excellent research and analysis, organizational, oral and written communication skills required.
• Formal experience with consulting, facilitation, questioning, and group process skills strongly preferred.
• Intermediate proficiency in word processing and database applications required to support project work.  Experience with spreadsheet, presentation required.  Web authoring, and project management applications strongly preferred.
• Must demonstrate the highest discipline re: confidentiality.
• Must demonstrate high attention to detail and accuracy.  Ability to effectively multi-task and manage multiple projects in a busy office environment essential.

4. Interpersonal Skills:
• Ability to build relationships with others to effect work essential.
• Capacity to maintain clear thinking, composure, and respect for others under hostile or unpredictable working conditions essential.
• Ability to communicate effectively and pleasantly to customers reflecting the diversity of the community – internal, external, teenagedadult, staffsenior management – required.
• Must project positively and professionally, consistent with the System’s mission, values, and strategic goals.

5.  Hours of Work:
• Training is generally delivered within Monday through Friday, 0800-1700.
• Requires occasional off-site, off-hour work to support pre-planned education, user support, and monitoring activities.

6. Other: 
• Requires a high level of comfort with taking initiative and being accountable for team work and service excellence.
• Administrative exempt