Integrative Primary Care Program Coordinator

At NorthBay Health, the Integrative Primary Care Program Coordinator position functions as a consultant and educator responsible for achieving patient participant and program development goals while facilitating an individualized primary care experience in a highly personalized environment focused on enhancing each patient’s healthcare experience. Position duties include but are not limited to: delivering an informative/educational overview of the practice and program design to existing and new patients in both 1:1 and group settings; promoting program awareness, securing acceptance of participation agreements, welcoming and directing new patient participants, conducting new patient orientation, managing program outreach communications, providing general office administration, answering incoming program development phone line, responding to program inquiry emails, presenting and directing general inquiry calls/emails; providing patient education on program fee payment mechanisms, insurance provisions, EHR patient portal; using CRM/POS portal for program fee collections, cash pay program components, group learning scheduling/coordination, financial reporting and A/R documentation; and serve as program ambassador for all on/off site business development and educational events. Position is also responsible for ensuring the smooth transition of non program participants to new PCP when applicable. 

PRIMARY JOB DUTIES

1. Consults and educates patients, community, leaders, staff . . .about the program.

2. Mostly responsible for achieving patient participant and program development goals.

3. Facilitates an individualized primary care experience in a highly personalized environment focused on enhancing each patient’s healthcare experience. 

4. Delivers an informative/educational overview of the practice and program design to existing and new patients.

5. Promotes program awareness individually as well as using the support of Marketing. 

6. Presents and secures acceptance of participation agreements.

7. Welcomes and directs new patient participants.

8. Coordinates and conducts new patient orientation.

9. Works with communication department to facilitate program outreach communications.

10. Provides general office administration.

11. Answers incoming program development phone line.

12. Responds to program inquiry emails. 

13. Presents and directs general inquiry calls/emails.

14. Provides patient education on program fee payment mechanisms, insurance provisions, EHR patient portal.

15. Uses and is the SME for the program’s CRM/POS portal used for program fee collections, cash pay program components, group learning scheduling/coordination, financial reporting and A/R documentation.

16. Serves as program contact and ambassador for all on/off site business development and educational events. 

17. Responsible for ensuring the smooth transition of non program participants to new PCP when applicable. 

18. Serves as back up to front desk PSR.

19. Other duties as assigned.

Education: 

• Bachelor’s Degree required. 
• Completion of American College of Lifestyle Medicine course (7.5 hours) will be required within 30 days of start of the position.

Experience: 

• Three (3) years of experience in business development, sales, membership services, hospitality or communications experience preferred. 

• Healthcare experience preferred.

Skills: 

• This position will ensure that the patient experience provided at all levels exceeds the expectations of physicians, patients and team members and is provided in a financially responsible manner. 

• Demonstrated ability to build positive relationships over the phone, via email and face-to-face interactions. 

• Effective public speaking skills for patient education and program development required. 

• Excellent verbal and written communication skills. 

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to independently manage workload, prioritize urgent matters, independently solve problems as appropriate.

• Ability to function well in a fast-paced, demanding environment.

• Ability to maintain confidentiality, and to exercise discretion and good judgment. 

• Proficient with Microsoft Office Suite and Adobe Acrobat.

Interpersonal Skills: 

•       Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. 

Hours of Work: 

• Monday – Friday, based on business need.  

• Some nights and week-end hours are required in lieu of regular business hours when business needs require. Exempt.

Compensation: 

• $40 to $49.68 per hour based on years of experience doing the duties of the role.

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

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