Clinic Supervisor - Urgent Care (Full Time, Day)

At NorthBay Health the Clinic Supervisor has responsibility and accountability for the operational management of the clinic. The Clinic Supervisor responsibilities include but are not limited to: oversight of the day-to-day operations, scheduling support and supervision for the clinic/s, staffing, continuity of care and services, compliance with corporate, regulatory and professional standards. The Clinic Supervisor is responsible for monitoring and auditing clinic operations, including ensuring appropriate competencies are maintained by provider and staff members within the medical office. 

In partnership with the Practice Manager, the Clinic Supervisor fosters multi-disciplinary collaborative relationships among physicians, providers, and staff. The focus of the Supervisor is patient experience, throughput, access, and quality patient care delivery. The Clinic Supervisor may also engage in direct patient care, as appropriate for licensure or certification, within the medical office setting. The Clinic Supervisor performs a combination of duties encompassing staffing, payroll, orientation and competency of the PSR/MA staff. The Clinic Supervisor participates in leadership activities as requested, adheres to system policies, and functions as part of the customer service team in support of the practice. This position interfaces with multiple departments.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Education:  

• High school graduate or GED required. 
• Associate degree or six years of clinic and/or Medical Group administration experience.
  
  License: 
• Current AHA or equivalent BLS preferred.  BLS certification required within 90 days of hire. 

Experience:  

• Minimum of five years of experience in a medical front and back office setting with experience and knowledge of health insurance/ benefit requirements or Medical Group administration experience.  
• Previous supervisory and/or leadership experience preferred. 

Skills:  

• Strong organizational skills as well as written/spoken communication skills essential. 
• Ability to work independently on a variety of complex tasks, managing competing deadlines. 
• Demonstrated working knowledge of Windows, Outlook, and Microsoft Word/Excel. 
• Knowledge of medical terminology, and insurance rules and regulations preferred.  
• Knowledge of worker’s compensation preferred. 
• Detail oriented with typing and computer entry ability and a working knowledge of general office machines required. 
• Knowledge of STIX and Cerner preferred.
   

Interpersonal Skills:

• Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. 

Compensation:

• Hourly Salary Range Min $39.67 - Max $48.23 (Offered hourly rate based on years of experience) 

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. 

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. 

This is an exciting time to join NorthBay Health.

As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region.

NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years.

As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and community please visit