Director, Patient Financial Services Hospitals (On Site)

At NorthBay Health, the Director of Patient Financial Services will be responsible building and leading a highly effective centralized billing, follow-up, and collections department for NorthBay Health hospitals, ambulatory surgery centers, collaborate closely with and contributed to the success of other areas of the NorthBay Revenue Cycle, including but not limited to, front-end and middle revenue cycle operations, ambulatory revenue cycle operations, as well as collaborating with non-Revenue Cycle areas of NorthBay to contribute to the overall operational, financial, quality, and safety achievements and excellence of NorthBay Health. This includes mentoring, guiding, developing, training, and evaluating the patient accounting team.

Education: 

• Bachelor’s degree in Finance, Business Administration, Health Administration, or a related field, or a related field within one year of hire.  Other majors will be considered if balanced with at least 10 years directly related revenue cycle experience.

Experience:   

• Minimum of 8 years in a healthcare setting with directly related Revenue Cycle experience, including at least 3 years in a leadership role within a healthcare setting.
• Knowledge of business acumen and EMR experience required. 
• Comprehensive knowledge of Revenue Cycle operations and reimbursement principles, and of federal and state compliance regulations, HIPAA, Title 22, The Joint Commission regulations and CMS Audit guidelines.  
• Comprehensive knowledge of EHR applications pertinent to health information management and computerized data repository functions required. 
• Specific experience with either Cerner Millennium or EPIC Systems is preferred. Proven track record of driving revenue cycle performance improvements and managing cross-functional teams.

Skills:   

• Excellent oral and written communication skills required.  
• Must possess teaching ability, leadership ability, and high professional standards.  
• Must be well organized, be able to set priorities, work independently and is an effective team member.  
• Word Processing skills required.  
• Demonstrated ability to engender confidence and trust. 
• Fluent in project management, change management and process improvement methods.  
• Working knowledge of Microsoft Office applications.  
• Demonstrated facilitation, conflict resolution, presentation and problem-solving skills. 
• Experience with computerized HIM, Encoder and data repository functions. 

Interpersonal Skills:  

• Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.

Compensation: 

• Annual Salary: $80k to $190k based on years of experience doing the duties of the role.

About Us

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. 

NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the 

. Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and community please visit