Manager, Clinical Risk

At NorthBay Health, the Manager, Risk is responsible for supporting, coordinating, and facilitating the clinical risk management activities for the hospital under the supervision of the SVP, General Counsel, which includes but may not be limited to: identifying, examining and responding to risk-related issues and complaints involving NorthBay Health facilities, employees and medical staff; managing or assisting in risk-related investigations to promote safe patient care, staff safety and identifying potential liability; Complying with risk management related standards of The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and the California State Department of Public Health (CDPH); Collaborating and consulting on complaints/concerns identified through the patient grievance processes and/or NorthBay legal that have risk management implications; monitoring organizational event reporting with primary focus on incidents involving harm or potential liability, and collaborating with Quality and Patient Safety on trending to identify opportunities for improvement; managing and analyzing risk management information (data); proposing, recommending and implementing solutions and resolutions to risk-related issues and events; following up on the implementation and impact of proposed solutions and resolutions; having a general knowledge of organizational insurance programs and resources and collaborating with the legal leaders to manage claims against the organization’s insurance program. Participate in multidisciplinary teams, standing work groups, councils and committees for the purpose of evaluating and improving organizational risk including patient care. 

The Manager is responsible for the coordination and investigation of serious adverse events (SAE), including potentially reportable incidents to CDPH and TJC, and in conjunction with the Licensing and Legal departments provides documentation of all related data and facilitates resolution of reported incidents. This individual is responsible for conducting risk management educational and training programs for the organization. Supports the culture of safety survey activities. Leads/participates in formulating risk reduction strategies and is responsible for developing and/or maintaining up-to-date policies and necessary organizational changes related to risk management.

PRIMARY JOB DUTIES

1. Supervises assigned staff, providing ongoing education and competency development and review, and performs annual evaluations for direct reports.
2. Meets organizational standards for The Joint Commission (TJC), Patient Safety (PS), California Department of Public Health (CDPH) and Centers for Medicare and Medicaid (CMS) and acts as a liaison as needed.
3. Coordinates the risk management program/plan to meet the needs of the institution.
4. Reviews and analyzes all occurrence reports for Risk Management, quality of care, and regulatory concerns. 
5. Manages High Risk/Sentinel Event investigation process and FMEA groups as assigned.
6. Conducts Root Cause Analysis investigations as requested with Quality and Safety, which includes assessing need for focused review by departments, and or clinical chairpersons for peer reviews
7. Keeps abreast of all applicable regulatory requirements related to risk management.
8. Develops or participates in the development of educational programs to raise staff awareness of risk exposure and the impact on professional liability, including Just Culture and High Reliability Organizations (HRO’s).
9. Identifies organizational risk through trend analysis of incidents and reports and actively works on proactive risk mitigation.
10. In collaboration with patient experience and legal, manages the grievance process including reviewing and responding to complaints. 
11. Actively participates in committees directed toward promoting and improving quality of care
12. Other duties as assigned.

Education: 

• Bachelor’s Degree required, in nursing or other healthcare related field. 
• Master’s Degree preferred. 

Licensure/Certifications: 

• California state registered nurse or allied health professional license preferred, CPHQ, CPPS or CPHRM required (or within 24 months of hire).

Experience/Skills: 

• 3-5 years of healthcare Risk Management and/or patient safety experience highly preferred. 
• Proficiency with Microsoft Office software. 
• Experience with Vigilanz preferred. Minimum of four years hospital-based performance improvement experience required.  
• Two years of supervisory or leadership experience highly preferred. 
• Three years acute care experience required. Medical terminology understanding required. 
• Current knowledge of data reporting and regulatory/accreditation requirements for acute and ambulatory care services and federal, state and local healthcare related laws and regulations and the ability to comply with these in healthcare practices and activities.

Interpersonal Skills: 

• Demonstrates NorthBay's values and true north including nurturing care, own it, respect relationships, build trust, hardwire excellence Strong interpersonal skills. 
• Ability to tackle complex situations involving physicians, and other personnel. 

Compensation: 

• $200k to $215k based on years of experience doing the duties of the role.

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

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