Patient Account Representative I Customer Service Correspondence Clerk

JOB SUMMARY

At NorthBay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned.

PRIMARY JOB DUTIES

• Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed.
• Responsible for photocopying, filing and maintaining documents as needed.
• Complete requests from other departments, doctor’s offices and insurance co. in a timely manner.
• Perform insurance billing tasks for all insurance as assigned by management.
• Processes and work all incoming outsourced vendor requests, as assigned.
• Performs all scanning and indexing functions, as necessary.
• Processes patient credit card payments in person or over the phone.
• Transfers outsourced accounts to the appropriate vendor timely and accurately.
• Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures.
• Covers the front desk for walk-in patients.
• Ensures that customers are treated in a manner consistent with high standards of customer service.
• Responds to patient complaints into a courteous and respectful manner, resolves problems pertaining to account charges or billing discrepancies at the time of call or within 24 hours.
• Adheres to the quality and productivity measures assigned by the Supervisor on a consistent basis.
• Complete special projects.
• Perform other duties as assigned.

Education/Training: 

• High School Graduate or Equivalent preferred. 
• College courses with emphasis in Business preferred. 

Licensure/Certification: 

• Obtain an HFMA Certified Revenue Cycle Representative (CRCR) Certification within 9 months of start date.

Experience: 

• One year customer engagement experience and/or office support in a healthcare setting.
• Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
• Some working knowledge in the areas of Medi-Cal, Medicare, Managed Care, Indemnity, Commercial and Workers Compensation preferred.

Hours: 

• M-F, based on business need. 

Other: 

• Spanish speaking preferred.

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

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