Patient Account Rep III Billing, Follow-up Liaison

At NorthBay Health, the Patient Account Representative III (PAR III) is responsible for the timely, accurate, and follow-up of all accounts as assigned. The PAR III is responsible for the processing of accounts of all patient types, resolving phones calls and correspondence related to their accounts, working with Departments and acting as NorthBay Liaison with outsourced vendors, in accordance with standard billing practices and in compliance with regulatory policies and requirements. 

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

1. Education: High school graduate or equivalent preferred. College courses with emphasis on Business preferred.
2. Licensure/Certification:  none
3. Experience:   One year of experience in inpatient hospital billing and follow-up strongly preferred. Three years of experience in hospital billing and follow-up, or one year of experience in hospital billing and follow-up with two years of physician billing and follow-up required. 
4. Skills: Ability to quickly master computer programs related to claims processing.  Ability to understand the terms of payor contracts.  Ability to understand Knox-Keene regulations as well as demonstrate an understanding of managed care concepts and terminology.  Ability to effectively prioritize work, as well as the ability to process accounts quickly to meet deadlines. Ability to process claims accurately and timely.  Ability to exercise appropriate, independent judgment and effectively solve problems. Knowledge of medical terminology. Ability to perform several different types of tasks each day and to adapt to changing priorities. Knowledge of personal computers with an emphasis on public folders, shared drives, Internet, and downloading and sorting spreadsheets and word processing programs required.
5. Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. . Ability to communicate effectively and pleasantly to members, providers, payors and internal staff is essential.  A willingness to work as a team player with co-workers and other internal staff, as well as people outside NorthBay. 
6. Hours of Work:  8 hours per day. Consistent attendance and work at the agreed upon hours of work is required.
7. Compensation:  $31 to $37 based on years of experience doing the duties of the job.

About Us

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. 

NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the 

. Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and community please visit