Imaging Support Specialist Lead (full-time, days, FF)

Is subject matter expert resource for all Imaging Support Specialist staff. Trains new/existing staff as requested, including front desk tasks, scheduling tasks and new processes.  May help supervisor with schedule.  Models professional behavior.  Assists other PSRs when dealing with patient or billing issues. Obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed. Verifies and documents eligibility and benefits for patient’s specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record.  Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints.  Exhibits excellent customer service to patients, families and other staff.

1. Education:  High school graduate or equivalent preferred.  Associates degree preferred.

2. Licensure/Certification: Current AHA or equivalent healthcare provider BLS Certification required.

3. Experience: Four or more years of general clerical experience. Four years of experience in NorthBay SDI and knowledge of HIPAA laws and guidelines. One year of previous training experience required.

4. Skills: Exquisite customer service skills, comprehensive knowledge of payer and managed care requirements, advanced medical terminology, minimum of 35-wpm typing, computer data entry and math skills. Ability to lead training initiatives in the department.

5. Interpersonal Skills: Demonstrates the NorthBay Way. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare.  The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.  Sophisticated communication skills, promotes teamwork, sensitive to customer needs.

6. Compensation: Hourly Salary Range $28.01  - $34.02 (Offered hourly rate based on years of experience)
Plus, Generous Shift Differentials 

About Us

At NorthBay Health we are committed to providing you with competitive wages and quality benefits for you and your family:

• Wages reviewed annually and adjusted to remain competitive
• Medical, dental and vision benefits for full and part-time employees and their families. Part-time is 20-39 hours per week
• Tax-deferred 403b with a percentage matched by NorthBay Health
• Employee Assistance Program
• Tax deferred dependent care plan
• Life Insurance
• Employee Recognition Program
• Vacation & Sick Time benefits
• Disability Insurance
• Wellness Program
• Generous shift differentials for eligible staff 

NorthBay Health provides sophisticated healthcare services not only in our two hospitals — NorthBay Medical Center in Fairfield and NorthBay VacaValley Hospital in Vacaville California — but in our primary care, specialty care practices and urgent care centers. From oncology to open heart surgery, and from birth through the end of life, NorthBay Healthcare has teams of medical experts ready to assist in your care.

It is our goal to exude warmth and caring as we meet and greet patients, family and visitors in our hospitals and medical offices. Our dedication to our patients continues throughout their healthcare journey.

NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the 

. Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.

To learn more about NorthBay Health's benefits, diversity statement and community please visit