Manager, Patient Financial Services Ambulatory

At NorthBay Health, this position will assist the Manager Patient Financial Services (PFS) in overseeing the day-to-day operations of the professional fee PFS department billing and collections operations. Responsibilities will include monitoring NorthBay ambulatory and hospital-based physician billing and accounts (AR) collection operations; developing, recording, and monitoring Key Performance Indicators (KPI), as well as other operational indicators to ensure AR focus is aligned with meeting the financial performance goals of NorthBay Healthcare. The incumbent will work with each of the PFS areas to review performance measures, provide support and recommendations to the PFS leadership team to assist them in achieving the department’s goals and objectives.

The Manager will review policies and processes in each area and work with the leadership team to make processes more efficient and effective to include ensuring staff assignments, duties and training are appropriate. Responsible for all operational policies and procedures related to accounts receivable management.  Responsible for ensuring accurate and efficient workflow operations and compliance with all applicable billing regulations and contracts. The manager is also responsible for evaluating, recommending, and assisting with implementation of systems solutions to enhance the automation of accounts receivable management.

Performs, or directs, audits designed to ensure integrity, quality and control over the billing and collection processes. Mentors and provides staff with day-to-day guidance and assistance.  Recommends and implements policies to enhance the billing and collection process while preparing accurate and timely financial reports to measure the effectiveness of A/R management and follow-up. 

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Education:  Bachelor’s degree in finance or related field from an accredited college or university. Alternate Qualification: 10 years of experience in medical billing and Accounts Receivable (AR) management with progressive responsibility.

Licensure/Certification: All new hires will be required to complete the HFMA Certified Revenue Cycle Representative (CRCR) training course within the first nine (9) months of employment. Membership, training, and certification costs will be sponsored by the employer.

Experience: Minimum 5 years in a supervisory or leadership role. 10 years of experience in professional and/or hospital billing, including in-depth knowledge of CPT, ICD, and HCPCS coding. Understanding of payer contracts, payment structures, and federal/state regulations. Proficiency with compliance and collection laws. Proven track record in AR management. Experience implementing and/or supporting healthcare information systems.

Skills: Excellent oral and written communication skills required. Proficient in PC applications. Proficiency in PC applications and Microsoft Office Suite, especially Excel. Strong critical thinking and analytical skills with exceptional attention to detail. Extensive experience with revenue cycle and financial system applications. Strong organizational skills with the ability to manage multiple projects independently.

Interpersonal Skills:  Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated, and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Ability to manage complex and simultaneous issues effectively. Effective communication across all organizational levels. Ability to lead teams with professionalism, inclusion, and clear communication.

Standards of Performance: Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality.

Physical Effort:  Attendance is an essential function of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to engage in prolonged hours of standing and sitting and some walking.  Requires extensive use of telephone and computer keyboard.

Hours of Work: This position is exempt. Monday – Friday, 8:00 a.m. to 5:00 p.m.

Compensation: $140k to $155k based on years of experience doing the duties of the role.

About Us

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. 

NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the 

. Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and community please visit