Clinic Supervisor, Occupational Health (Hilborn-Fairfield, Full Time)

At NorthBay Health, the Clinic Supervisor, Occupational Health has responsibility and accountability for the operational management of Occupational Health. Duties include but are not limited to: supervision of the day-to-day operations, staffing, development of personnel, continuity of care and services, compliance with corporate, regulatory and professional standards and fostering of interdisciplinary, collaborative relationships among providers and staff. The focus of this role is client/customer service, client LOU’s/contracts, client retention, managing relationships with employers, up-sells and patient access and quality of patient care. The supervisor will act as the liaison between Occupational Health (OH) revenue cycle billers and coders and will address any outstanding clients past due in coordination with Revenue Cycle leaders. supervisor performs a combination of duties encompassing staffing, A/R, payroll, orientation and competency of the PSR/MA staff. The supervisor participates in leadership activities as requested, adheres to system policies and functions as part of the clerical and customer service team in support of the clinic practice.  

Administrative Practice Oversight

1. Resource to staff and healthcare providers. Provides interpretation of hospital and department specific policies and procedures. Promotes staff education and development.

2. Supports organizational mission statement, values and goals and role models.

3. Participates in developing department goals and objectives with input from staff to support the organization, division and department operations. 

4. Actively participates in daily huddles to ensure proper and timely communication is shared bi-directionally with the team. Appropriately escalates concerns to support timely resolution. 

5. Communicates and collaborates with other departments to provide continuity of care across departments and disciplines. 

6. Consistently demonstrates and promotes collaboration within work groups and maintains effective communication with all external and internal customers. 
7. Adheres to corporate and department specific policies and procedures and provides interpretation of these to staff as needed. 
8. Participates in policy and procedure development as well as department review or revision of policies and procedures.
9. Assists patients as needed. Acts as a point of contact for review and resolution of patient/customer and or staff/provider concerns.
10. Works will clients to set up protocols and LOU’s/contracts with OH.
11. Responsible for Systoc (EMR) and DaisyBill (WC billing) accuracy and data. 
12. Identifies and investigates problems, implements solutions, shares with management.
13. Oversees office supply ordering and usage to maintain cost-effectiveness. 
14. Acts as liaison between Occupational Health biller/coder and OH to ensure status of AR.
15. Facilitates implementation of process improvements efforts as identified by the department, medical director or Vice President in the division.

16. Manages special projects and/or interdisciplinary committees as assigned.

17. Adheres to infection control guidelines.

18. Manages change in a creative and positive manner.
19. As assigned, attends Leadership Today classes to enhance knowledge.

20. Actively participates in committees, in-services, staff meetings, Performance Improvement (PI) activities, and standards development. Assists with staff meetings minutes as requested.

21. Presents a professional demeanor in appearance and positive attitude.

22. Assists Manager with monthly all staff meetings.

23. Performs other duties as assigned.

Operational Oversight

        1. Monitors and audits appropriate parameters for patient access on an ongoing basis.

            (Ex: Patient Experience surveys, Employee Engagement action plans, volumes, wait times, referral process times, etc.)

1. Assists managers with monitoring workflow and delegates duties throughout the day and office sites to ensure timely completion of patient care requirements.

2. Assures safe environment for staff, patients, providers and visitors.

3. Oversees all referral, registration, authorization and billing processes to ensure accurate and timely data entry and management for those functions.

4. Assists manager to ensures administrative operations are in accordance with any regulatory accreditation regulations.

5. Supports activities related to implementation and ongoing management of the electronic health record.

6. Manages timekeeping for accurate payroll. Tracks attendance in a timely manner.

7. Assists manager with tracking provider schedules.

8. Maintains provider’s templates to ensure accurate appointment scheduling.

9. Prepares timely monthly clinic stats report.

Human Resources

1. Demonstrates effective interpersonal skills by communicating, cooperating, coaching, counseling and mentoring.

2. Assists Manager with interviews and hiring of clerical and clinical staff.

3. Provides orientation and training of new staff members/students as requested and/or needed, including Day 1 orientation for contingent or new hires. Ensures paperwork is completed in a timely manner.

4. Evaluates and documents timely individual employee performance.

5. Coaches/counsels employees using progressive disciplinary process as appropriate.

6. Promotes staff competencies, education and ensures maintenance of competency binders.

Department Specific

1.  SYSTOC software administrator and resource for SYSTOC including but not limited to: scheduling, employer protocols (new and updates), work status summary, charges, addition of new company (employer) information, blocking/opening provider schedules, employer status reports, etc.

2.  Liaison between billing/coding/accounts receivables for Occupational Health and ambulatory revenue division.

3.  Helps in managing employer relationships, collaborating with Medical Director and Manager of Occupational Health.

4.  Demonstrates knowledge of Worker’s Compensation and DaisyBill, including ability to process doctor’s first reports, PR-2s, PR-4s, etc, and update insurance companies as needed.

5.  Oversees referrals and track referral authorizations for Occ Health. 

6. Actively participates in system-wide projects when requested. 

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Education:  Associate Degree or Bachelor’s Degree required.  Eight years of experience in Occ Health with supervisor experience may substitute for the Degree.

Experience: At least five years of experience in a healthcare setting, with the following skills strongly preferred: appointment scheduling, medical record processes, referral and authorization processes, registration processes. Minimum of three years of experience in a medical front office setting with experience and knowledge of health insurance/ benefit requirements. Previous supervisory and/or leadership experience preferred. 

Skills:  Current AHA or equivalent BLS preferred. BLS certification required within 90 days of hire. Strong organizational skills as well as written/spoken communication skills essential. Ability to work independently on a variety of complex tasks, managing competing deadlines. Demonstrated working knowledge of Windows, Outlook, and Microsoft Word/Excel. Knowledge of medical terminology, and insurance rules and regulations preferred.  Knowledge of worker’s compensation preferred. Detail oriented with typing and computer entry ability and a working knowledge of general office machines required. Knowledge of SYSTOC and EPIC preferred.

Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. 

Compensation: Hourly Salary Range Min $40.86 - Max $45.06 (Offered hourly rate based on years of experience)

#northbay

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. 

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. 

This is an exciting time to join NorthBay Health.

As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region.

NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years.

As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and community please visit