Lead Epic Revenue Cycle Systems Analyst

At NorthBay Health, the Lead Epic Revenue Cycle Systems Analyst serves as a subject matter expert and technical lead for Epic applications that support revenue cycle management (RCM) operations, including but not limited to registration, scheduling, billing, and claims management. This role is responsible for driving the design, implementation, optimization, and support of integrated Epic RCM solutions, ensuring alignment with operational goals and Epic best practices. The Lead Analyst provides mentorship to team members, coordinates complex projects, and works collaboratively across business, clinical, and financial domains to ensure seamless end-to-end revenue cycle workflows and system performance. This role serves as the primary system administrator in one or more Epic revenue cycle modules, including but not limited to Resolute professional billing, Hospital billing, Cadence (scheduling), Prelude (registration), Claims, and MyChart, and has a deep understanding of how Epic modules interact across the revenue cycle. This role works closely with RCM leaders and stakeholders across the enterprise, IT services, and operational leaders to gather requirements, analyze needs, design solutions, and support ongoing enhancements within the Epic electronic health record system. The lead analyst is a champion for change and standardization, promoting new features and functionality as they become available with a goal of reducing unnecessary manual efforts, optimizing revenue capture, and supporting a friction-less experience for operations, clinicians, medical staff, and patients.   

1. Education:  Bachelor’s degree in healthcare, Information Technology, or a related field or equivalent (8 years) experience in healthcare IT field.
2. Licensure/Certification: Current Epic certification in two or more revenue cycle applications (e.g., Cadence, Prelude, Resolute, MyChart) or advanced Epic certification is required and must be obtained within Twelve (12) months of hire if not already certified at the time of employment. Professional certifications from organizations such as HFMA (e.g., CRCR, CHFP) and AHIMA (e.g., RHIA, CCS) are preferred and demonstrate a strong understanding of healthcare revenue cycle and information management principles. A PMP, PMI-ACP, or other relevant project management certification preferred. 
3. Experience: Minimum 8 years’ experience with Epic or other EHR administration and minimum 2 years’ experience managing IT projects. Knowledge of related systems, understanding of HL7, interoperability concepts and healthcare IT concepts. Strong understanding of healthcare operations including all administrative and clinical functions that contribute to tracking patient care episodes, and capturing, managing, and collecting patient service revenue, such as insurance verification, coding, billing, claims processing, and collections clinical workflows. 
4. Skills: Strong problem-solving skills with attention to detail and analytical thinking. Ability to work independently and manage tasks in a fast-paced environment.  Requires excellent communication and collaboration skills. Demonstrated leadership skills, including the ability to mentor team members, lead complex projects or initiatives, coordinate cross-functional efforts, and promote collaboration within and across teams
5. Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
6. Hours of Work: Normally works eight-hour day.  Hours will vary according to work demands and project requirements; may require on-call support and occasional evening/weekend hours to support system upgrades or go-lives.
7. Compensation: $62 to $81 per hour based on years of experience doing the duties of the role.

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. 

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. 

This is an exciting time to join NorthBay Health.

As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region.

NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years.

As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

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