Call Center Patient Services Representative (full-time, days, FF)

The Call Center Patient Services Representative performs general office duties including appointment scheduling, determining and verifying insurance eligibility, and processing of detailed messages to physicians.  The Patient Services Representative functions as part of a clerical, clinical, and customer service team in support of primary care practices.

1. Education:  High School Graduate or equivalent preferred.  Some college business or computer course work essential. 
2. Licensure/Certification: AHA BLS certification required within 60 days of hire.  Course work in medical terminology preferred.
3. Experience: 1-2 years working in a healthcare environment required. Six (6) months of direct NorthBay Call Center training/experience can be substituted for healthcare experience. 1-2 years direct experience working in a call center environment preferred. Strong experience in insurance verification preferred. Strong communication skills and dynamic customer service experience preferred.
4. Skills:  Strong organizational and written and spoken communication skills essential.  Demonstrated mastery of practice management systems is required with CPT, ICD9 coding experience beneficial.  Experience in the following areas preferred: appointment scheduling, registration process, insurance verification, primary care preventive care. Demonstrated ability to work independently on a variety of complex tasks, managing competing deadlines.  Bilingual capability preferred.
   
   Compensation: Hourly Salary Range $26.66  - $29.36 (Offered hourly rate based on years of experience)

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About Us

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. 

NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the 

. Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

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