Manager, Revenue Cycle Support and Cash Management

PURPOSE STATEMENT

Our purpose is to create a positively memorable and inspiring “Wow” experience for each and every customer we serve, each and every time we have the opportunity to serve them.  We distinguish ourselves by our ability to listen and empathize with others and by the exceptional efforts we make to deliver uncompromising levels of service.  We are here to guide our customers, both patients and their families, through a seamless healthcare experience that provides tailored assistance and education that is responsive to their individual needs and expectations.  Our goal is to continue to value and delight our patients with experiences that nurture powerful customer relationships that will last a lifetime.  We take accountability for every aspect of our patients’ experience and continuously strive through every interaction we engage in to prove ourselves as stewards of the NorthBay True North.

Job Summary

At NorthBay Health, the Manager, Revenue Cycle Support & Cash Management is responsible for the leadership, management, and operational performance of functions and teams supporting NorthBay joint revenue cycle operations, including cash management, correspondence scanning, customer service, self-pay/Single Billing Office (SBO) operations, revenue cycle system shared support services, and related workflows that span the full revenue cycle.  The Manager ensures regulatory compliance, operational efficiency, strong financial performance, excellent patient financial experience, and collaboration between all revenue cycle teams and customers across all revenue cycle and SBO functions.

Education: Bachelor’s degree from an accredited university.

Experience

• Five (5) years of progressive experience in Patient Financial Services, Revenue Cycle, or Single Business Office operations.

• Three (3) years demonstrated experience managing healthcare cash management/cash applications, preferably as a management of cash posting, cash applications, or similar role, in hospital, health system, or large (100+) physician group.

• Three (3) years demonstrated experience in Epic revenue cycle back-end (cash management, billing, and/or follow-up)

• Strong working knowledge of both Hospital Billing and Professional Billing revenue cycles.

• Experience with healthcare billing systems and related reporting tools, including Epic.

• Proven ability to lead and develop teams in a high-volume, patient-facing operational environment.

• Strong analytical, communication, and problem-solving skills.

• Knowledge of regulatory requirements impacting patient billing, financial assistance, and cash handling.

• Ability to partner effectively across clinical, operational, and financial stakeholders.

Certifications: HFMA Certified Revenue Cycle Representative (CRCR) required within nine (9) months of hire.
Skills:

• Strong organizational and project management 

• Strong communication and interpersonal skills

• Budget management 

• Proficiency with Microsoft Office

• Demonstrated initiative, follow through and ability to work independently

• Demonstrated results-oriented management

• Excellent written and verbal communication and presentation skills

Interpersonal Skills: Demonstrates NorthBay's values and true north including nurturing care, own it, respect relationships, build trust, hardwire excellence. Ability to communicate professionally with employees, physicians, leadership, vendors, and community members.

Hours: Primarily Monday through Friday during standard business hours.

Compensation: $130k to $150k annually based on years of experience doing the duties of the role.  Bonus eligible.

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

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