Supervisor, Case Management

At NorthBay the Case Management (CM) Supervisor manages impact on patient quality of care and system reimbursement through direct oversight of the Hospital and Emergency Department Case Managers, Resource Specialists and Appointment Specialists. The CM Supervisor is responsible for staffing, department operations and processes.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. Together, with your commitment to excellence, we will achieve our vision to be the trusted healthcare partner of choice for the communities we serve. 

1. Education: 

• Graduate of an accredited nursing school or college. 
• BSN required.
• Masters in Nursing or health-related field preferred.

1. Experience: Case Management experience preferred. Minimum of 2 years acute clinical nursing experience required. Master’s in Nursing Case Management in lieu of 2 years of acute clinical nursing experience.
2. Licensure/Certification: Current California state RN license. Certification in Case Management (CCM or ACM) preferred. ACM will be required within 6 months of hire.
3. Skills:  Basic knowledge of personal computer and software for word processing and good keyboard skills required. Ability to enter and retrieve data from relevant computer systems required. Knowledge of MCG, Cerner, Medicare rules and regulations and Conditions of Participation.  Knowledge of Joint Commission, Department of Human Services, Patient Safety, and the Department of Health organizational standards. Knowledge of acute care, home care, subacute care, long-term care, hospice interventions, rehabilitation options, other community resources and requirements, medical necessity guidelines, quality assurance process and determination of positive outcomes, current standards and trends in health care, best practices, management tools, and familiarity with related resources and literature.
4. Interpersonal Skills:  Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. 
5. Compensation: Hourly Pay Range $88.54  - $106.86 (Offered hourly rate based on years of experience)

About Us

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. 

NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the 

. Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and community please visit