Ambulatory Quality Improvement Specialist (Full Time, Day)

At NorthBay Health the Ambulatory Quality Improvement Specialist performs quality functions in support of the ambulatory division.  Accurately updates patient information in the electronic medical record related to physician assignment, deceased records, multiple missed appointments, and health plan disenrollment related to the daily operations of the practices.  Reconciles and captures clinical quality documentation. Assists with health plan medical record review (MRR) surveys and compiles data for quality measure/health plan reporting.  Assists with managing the data and clinical quality integrity of the medical record.  Collaborates with the Manager to enhance quality measure provider and staff training, clinical performance, and process improvement efforts.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Education:  

• AA degree is preferred.  
• Graduate of an accredited Medical Assistant program required. 
• Must have successfully completed the NorthBay Medication Administration competency credential.

Licensure/Certification:  

• Certified Medical Assistant required. 

Experience:  

• Minimum 3 years of experience working in a medical office in an outpatient setting.

Skills: 

• Excellent oral and written communication skills and comprehensive knowledge of state and federal chart completion and release of information requirements.  
• Knowledge of and experience with computers and computer systems.  
• Ability to manage multiple tasks at one time.  
• Demonstrated ability to lead others in complying with policies and procedures.  
• Working knowledge of MS Word and MS Excel.  
• Past experience with electronic medical records (i.e. Cerner applications or equivalent systems) required.

Interpersonal Skills:  

• Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. 
• Ability to work as a team member with providers, staff, and patients. 
• Ability to complete assigned duties in a timely manner and prioritize workflow to meet deadlines.  
• Ability to multi-task and work on special projects.  
• Capable of mature and independent judgment. 
• Demonstrated leadership skills and creativity in problem- solving.  
• Flexibility and tact.  
• Excellent communication skills and teamwork. 

Compensation:

• Hourly Salary Range Min $27.63 - Max $33.61 (Offered hourly rate based on years of experience) 

At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. 

These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. 

This is an exciting time to join NorthBay Health.

As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region.

NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years.

As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health.

Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and community please visit